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Remember to Say ‘Thank You’ – Shep Hyken, Customer Experience Expert
On this segment of Advice From the Pros, Shep Hyken discusses the importance of always saying 'thank you' to the customer, whether it's in-person...
How to Develop an Effective Customer Loyalty Strategy for Your Small Business – Shep...
Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To...
Today’s Connected Customer: How to Engage and Ensure a Long-Lasting Relationship – Shep Hyken,...
On today's show, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times Best-Selling author of “The Amazement Revolution." Shep...
3 proven customer service strategies to adopt during tough economic times – Shep Hyken,...
On today's episode of The Small Business Show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling...
Supporting and Retaining Your Customer Base During Times of Crisis – Shep Hyken, NYT...
Today on The Atlanta Small Business Show we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling author of...
The Cult of the Customer: Shep Hyken Identifies the Necessary Phases to Turn Your...
Many businesses today can agree that placing a focal-point on the customer is imperative for business success and can easily be a core value...
Mapping Your Customer Journey – A Deep Dive with Shep Hyken
Whether you are an entrepreneur just getting started or a founder with years of experience, chances are you’ve heard of customer journey mapping. This...
Should You Surprise and Delight Your Customer? Shep Hyken Says No. Here’s Why…
When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common...
The Benefits of Creating a Customer Service Mantra at Your Business – Shep Hyken,...
We’re pleased to welcome back customer experience expert and New York Times Best-selling author, Shep Hyken. Creating a customer service mantra is an essential...
Shep Hyken’s Seven Powerful Strategies for Creating Loyalty at Your Business
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In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. Shep...
