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Shep Hyken talks customer experience, loyalty, and the power of feedback
On the latest edition of The Small Business Show, customer experience expert and bestselling author Shep Hyken joins us to discuss critical findings from...
Prioritizing employee experience, the key to unlocking business success – Shep Hyken
Putting your company's employee experience first will lead to more success for your business. Employees who feel valued in their roles are more likely...
Shep Hyken’s Customer Hierarchy of Needs: how to improve the buying experience
Welcome to The Small Business Show! In today's episode, we're diving into a fascinating discussion about "The Customer Hierarchy of Needs." And we're in...
Leveraging AI as an asset, why businesses shouldn’t be afraid – Shep Hyken
Artificial Intelligence is changing how some companies conduct business, especially in customer service. It may already replace roles in some industries, but is that...
3 ways to build a healthier employee culture — Shep Hyken
Employee experience should be prioritized and invested in as it ultimately impacts your bottom line. Joining us on another episode of the Small Business...
Shep Hyken: what to focus on with customers this holiday season
The holiday season is a great time to win over customers in retail. Shep Hyken, customer service and experience expert, New York Times and...
Shep Hyken Shares Key Insights from the Latest Achieving Customer Amazement Study
On this edition of the Atlanta Small Business Show, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling author....
Manage the Moment – Shep Hyken
On this segment of Advice From the Pros, Shep Hyken discusses how to successfully manage the moment of truth during every customer interaction.
VIDEO TRANSCRIPT:
Hi, Shep...
Remember to Say ‘Thank You’ – Shep Hyken, Customer Experience Expert
On this segment of Advice From the Pros, Shep Hyken discusses the importance of always saying 'thank you' to the customer, whether it's in-person...
