3 proven customer service strategies to adopt during tough economic times – Shep Hyken, NYT best-selling author

On today’s episode of The Small Business Show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author.

Recently Shep wrote a blog post entitled, Shep Hyken Shares His 3 Customer Service Strategies That Work In A Tough Economy. In this segment, Jim and Shep discuss these 3 strategies and how customer experience will fit into business recovery efforts post-Coronavirus.