Search results for: shep hyken
Should You Surprise and Delight Your Customer? Shep Hyken Says No. Here’s Why…
When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common...
The Benefits of Creating a Customer Service Mantra at Your Business – Shep Hyken, NYT Best-Selling Author
We’re pleased to welcome back customer experience expert and New York Times Best-selling author, Shep Hyken. Creating a customer service mantra is an essential...
Shep Hyken’s Seven Powerful Strategies for Creating Loyalty at Your Business
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In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. Shep...
Make Your Customer’s Experience More Convenient With These Six Principles – Shep Hyken, NYT Best-Selling Author
Chances are your customer’s world is already full of inconveniences, and you don’t want your business to become one of them. But with an...
Thank You From the Atlanta Small Business Network and Shep Hyken
All of us here at the Atlanta Small Business Network want to wish you and your family a very Merry Christmas and Happy Holidays.
We...
How to Create a Loyal Customer, not Just a Satisfied One – Shep Hyken, NYT Best-Selling Author
Have you ever found yourself paying more money for a product or service simply because of convenience? Offering options like delivery and self-service to...
