Search results for: shep hyken
How to Create a Loyal Customer, not Just a Satisfied One – Shep Hyken, NYT Best-Selling Author
Have you ever found yourself paying more money for a product or service simply because of convenience? Offering options like delivery and self-service to...
Why businesses are losing customers without realizing it
While today’s customers have more choices than ever, trust may be the deciding factor between a one-time transaction and loyalty. Joining us on the...
How to have a holly jolly tax season: balancing holiday budgets
While end-of-year festivities promise relaxation and fun for most, business owners may struggle with anxiety over their holiday budgets. Tax season is right around...
How to Create a Stellar Customer Experience Even On a Tight Budget
What can you do to maintain an excellent customer experience through significant budget cuts? Shep Hyken, customer service and experience expert, New York Times...
10 Customer Loyalty Killers That Can Shrink Repeat Business
I'll Be Back: How to Get Customers to Come Back Again & Again is out now! In his latest book, Shep Hyken discusses 10...
How to Win More Repeat Business by Improving the Customer Experience
Customer experience expert, New York Times best-selling author, and international keynote speaker Shep Hyken, has released new research into the state of customer service and experience...