Search results for: shep hyken
How entrepreneurs can use service recovery to strengthen their brand – Shep Hyken
Oftentimes, your most loyal customers are the ones who have had problems in the past. On today’s episode of The Small Business Show, Shep...
Shep Hyken on AI, customer experience, and the power of reviews
Ratings and reviews play a pivotal role in a consumer’s decision-making process and can often be the deciding factor in whether a customer purchases...
Shep Hyken talks customer experience, loyalty, and the power of feedback
On the latest edition of The Small Business Show, customer experience expert and bestselling author Shep Hyken joins us to discuss critical findings from...
Prioritizing employee experience, the key to unlocking business success – Shep Hyken
Putting your company's employee experience first will lead to more success for your business. Employees who feel valued in their roles are more likely...
Shep Hyken’s Customer Hierarchy of Needs: how to improve the buying experience
Welcome to The Small Business Show! In today's episode, we're diving into a fascinating discussion about "The Customer Hierarchy of Needs." And we're in...
