FedEx has announced the upcoming release of FDX, a data-driven e-commerce platform set to launch in the fall. The platform provides online retailers with complete e-commerce solutions, from client sales to supply chain management and delivery scheduling, with the goal of streamlining operations and increasing efficiency.
FDX integrates current FedEx commerce tools, such as access to ShopRunner members, with new features like a “custom post-purchase experience” that enables brands to provide customers with precise shipment information or leverage FedEx’s shipment network data to improve order management.
The platform provides essential data and insights that retailers can use to optimize their operations by making better-informed decisions about logistics from the point of demand to delivery and returns. It unifies a variety of capabilities under the FedEx brand, such as:
- Consumer Demand Growth: Businesses can access a high-value client base by connecting with the ShopRunner member network.
- Conversion Increase: The platform improves the buying experience and boosts customer conversion by offering time window updates and projected delivery dates.
- Visibility and Control of Shipments: FedEx Surround provides almost real-time tracking of shipments, empowering companies to make educated decisions.
- Carbon Emissions Insights: FedEx Sustainability Insights provides access to comprehensive statistics on carbon emissions to help with sustainable supply chain decisions.
- Streamline Returns: The platform effectively handles the digital and physical components of product returns.
FDX is now accessible in private preview, with an official launch scheduled for the fall of 2024. It’s a significant advancement for small businesses in the field of digital commerce, addressing pain points. FDX offers a strategic tool that empowers small businesses to compete more effectively in the digital marketplace. With its comprehensive approach to e-commerce, FDX is becoming a game-changer for SMB owners who want to expand their digital footprint and enhance customer satisfaction.
