On today’s show, we’re pleased to welcome back our good friend and regular contributor Joseph Michelli. Joseph is a New York Times best-selling author of various books including, “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging” as well as a sought-after customer experience expert. In this segment, Jim and Joseph discuss customer service best practices during the COVID-19 pandemic, how to adapt to changing business operations, listening to the needs of your customers, and offering value in these tumultuous times.
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